How to Reactivate or Regain Access to Your CrownCoins Account
When a duplicate account is detected and closed, you may still access and continue using your verified main account. This guide provides an overview of CrownCoins' policies and the steps for reactivation, accessing your main account, and resolving related issues.
CrownCoins' One-Account Policy
CrownCoins' Terms of Service allow users to maintain only one active account on the platform. Creating multiple accounts, including inactive or dormant accounts, violates these terms. Key principles include: Common scenarios leading to duplicate flags include using multiple login methods such as Facebook, Apple ID, or email, which can unintentionally create additional accounts. Similarly, if two accounts share identical personal details (e.g., name, address) or verification documents are submitted for multiple accounts, they may be flagged as duplicates.
Duplicate accounts will be permanently deactivated to maintain fairness.
Any remaining Sweeps Coins or prizes in duplicate accounts are forfeited.
Only the main account remains accessible for playing, prize redemption, and continued use.
Duplicate accounts lead to forfeiture of any winnings, Sweeps Coins, or bonuses.
These accounts are also ineligible for prize redemption as per the platform's rules.
Regaining Access to Your Main Account
If your duplicate account has been deactivated, follow these steps to access your primary account:
Use the Main Account’s Login Credentials Sign in using the credentials associated with your verified main account. For example, if your main account was created using "Login with Apple," select that option to log in. Additionally, always ensure that you use consistent login methods and avoid mixing login platforms to prevent unintended duplicate accounts.
Request Help to Update Email or Login Information If you've switched to a new device or email, contact CrownCoins support to update your login credentials. Provide the preferred email address that should be associated with the main account. Note that email addresses associated with duplicate accounts cannot be used.
Complete the Verification Process If necessary, complete a verification process to secure your account. This includes providing a valid form of identification, a selfie holding that ID, and a written date for identity confirmation. Ensure that verification documents are submitted only for your verified main account to avoid unnecessary duplicate flags.
Do Not Create a New Account Avoid opening any additional accounts, as they will also be deactivated, making you ineligible for prize redemption.
Account Reactivation and Special Cases
Reopening a Deactivated Primary Account If your main account has been closed or restricted, contact CrownCoins via the "Contact Us" section on their website. Typically, accounts marked as closed due to terms violations must remain closed for a minimum of three months before reactivation requests can be processed.
Handling Account Issues Related to Device Changes Switching between devices (e.g., iPhone to Samsung) may impact login methods. Notify support and update your information so your account can remain accessible despite platform restrictions, such as Apple ID Relay concealing your original email.
Irreversible Deactivation of Duplicate Accounts Duplicate accounts cannot be reopened or converted into main accounts once deactivated. Continue using the verified main account provided by CrownCoins.
Contact Support for Further Assistance
If you encounter difficulties accessing your primary account, contact CrownCoins support through the "Contact Us" option on the website to explain your issue and request assistance. For additional assistance on avoiding future duplicate account issues, CrownCoins support can provide guidance specific to your account usage.
Summary of Key Takeaways
CrownCoins enforces a strict one-account policy. Any duplicate accounts will be deactivated under the Terms of Service.
Your verified main account remains accessible for use, with support available to address login or access issues.
Reactivation of closed accounts may require verification and follow specific guidelines, including a minimum waiting period.
To avoid duplicate accounts, always use consistent login information and verify which account is your main one before playing.
By following these guidelines, you can ensure continued, uninterrupted access to your CrownCoins account while complying with their platform policies.