Customer Account Policy
At CrownCoins, we value fairness and security for all of our customers. As such, we have a strict policy in place regarding customer accounts.
We want to remind our customers that you are only permitted to have one customer account with us. This policy is strictly enforced. This policy applies to all types of accounts, including inactive or dormant ones.
This restriction on multiple accounts ensures fair play, prevents fraud, and maintains platform integrity. Managing several accounts for gameplay or redemption purposes is considered a breach of our guidelines.
This includes preventing exploitation from duplicate accounts, ensuring transparent gameplay, and reducing potential security vulnerabilities.
If you are unsure about the status of your account or have any questions about our account policy, please refer to our Terms of Service. Our Terms of Service provide additional information on this matter, as well as other important information about customer accounts.
We want to emphasize that any creation of multiple accounts will result in:
Deactivation of all secondary accounts (your primary account will remain accessible)
Forfeiture of any outstanding coin balance or pending redeem requests associated with deactivated accounts
Potential suspension of access to all associated accounts if violations continue
Duplicate accounts registered with different email addresses will also be deactivated, and the primary account is typically determined by the original sign-in method, such as Google or Apple ID.
This is to ensure that all of our customers are treated fairly and that our platform remains secure for everyone.
If you have inadvertently created multiple accounts, please note that only your primary account will remain active, and all others will be deactivated to ensure compliance with our Terms of Service.
For any ambiguities regarding the primary account, customers should use their original sign-in credentials and contact support for further assistance if needed.
Thank you for your understanding and cooperation in following our customer account policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
FAQ: Addressing Common Customer Concerns
Can I share my CrownCoins account? No, accounts are strictly for individual use only and cannot be shared with others. Sharing credentials may result in suspension and loss of eligibility for rewards.
Can I merge duplicate accounts into one? No, merging accounts is not permitted under CrownCoins rules. Coins or progress in duplicate accounts are forfeited upon deactivation.
Does finding a single primary account mean verification is complete? No, having only one account identified does not replace the verification process. Ensure the main account follows the standard verification steps outlined in the CrownCoins Terms of Service.
Steps to Resolve Issues with Multiple Accounts
Identify Your Primary Account: Use the credentials (email or login method) associated with your verified main account. Avoid creating new accounts.
Cease Use of Other Accounts: Stop accessing secondary or duplicate accounts, as they will be deactivated automatically.
Contact Support for Clarification (if needed): If you're unable to determine which account is your primary one, reach out to CrownCoins Customer Support for verification guidance.