Why Was My CrownCoins Account Permanently Closed, and Can It Be Reopened?
CrownCoins employs stringent policies to ensure a safe, transparent, and compliant gaming environment. Account closures usually result from violations of Terms and Conditions, regulatory requirements, or responsible gaming commitments. Below are the main policies governing account closures and reactivation possibilities:
General Account Closure Policies
Accounts may be closed temporarily or permanently if violations of CrownCoins' Terms and Conditions are identified, or if mandated by gaming regulations.
Permanent closures are typically irreversible, depending on the reason. CrownCoins evaluates account activities to maintain security and compliance.
Reasons for Account Closures
Terms and Conditions Violations
Violating CrownCoins' Terms and Conditions results in permanent account closure. Common violations include:
Creating Multiple Accounts: Players are allowed only one account (including dormant ones). Duplicate accounts are deactivated, and their balance forfeited. Only your primary account will remain active.
Irregular Payment Usage or Chargebacks: Using payment methods not registered in your name or initiating chargebacks can lead to immediate and permanent closure. CrownCoins cannot reopen accounts closed for such reasons.
Identity Verification Failures: Accounts are closed if a player fails identity verification or does not provide authenticating documents for due diligence.
Responsible Gaming Measures
CrownCoins is committed to supporting responsible play.
Accounts closed because of irresponsible gaming behaviors, such as playing impacting personal life, cannot be reopened. These measures prioritize player well-being.
Restricted Locations
Accounts registered from addresses in restricted regions, such as Michigan, are subject to closure. CrownCoins strictly adheres to operational laws and prohibits access from such locations.
Reactivation Possibilities
While CrownCoins' policies generally do not allow reopening of accounts permanently closed for Terms and Conditions violations, exceptions include temporary closures due to:
Self-exclusion periods: Accounts closed by player request for self-exclusion are subject to a 90-day lock before you may request reinstatement. However, no new accounts can be created in this timeframe.
Unintentional dormancy: Account activation requires completion of pending due diligence, such as updating identity verification files. Closure will be rescinded upon fulfillment of these requirements, depending on company approval.
Permanent Closures
Accounts closed for reasons like:
Responsible gaming concerns,
Irregular payments, or
Creating multiple accounts will remain permanently closed with no reinstatement possible.
FAQs
Will my account balance be refunded?
Balances associated with a duplicate account or an account closed due to Terms and Conditions violations will be forfeited. Funds cannot be transferred to another account. Always adhere to CrownCoins’ single-account policy.
Why can't a permanently closed account be reopened?
Most closures are final to uphold responsible gaming principles, regulatory requirements, or Terms and Conditions enforcement. Helping players and ensuring community integrity is CrownCoins' priority.
By understanding CrownCoins’ policies, you can prevent closures by following the single-account guideline, maintaining compliance with payment and identity verification standards, and practicing responsible gaming.