If you can no longer access the email address associated with your CrownCoins account, you can update it by verifying your identity through a Liveness Check. This ensures that only the rightful owner can make sensitive account changes.
Steps to Update Your Email
Submit a Support Request: Go to the Support Center and select Update Personal Info.
Start Liveness Verification: You will be prompted to take a selfie. Ensure your face is fully visible and you are in a well-lit environment. Follow all on-screen instructions carefully.
Check the Link Validity: If a specialized verification link is sent to you, it is typically valid for two (2) days. Complete the process promptly before it expires.
Confirmation: Once identity verification is successful, your new email address will be added to your account.
What if I cannot access my CrownCoins account AND my email?
If you are unable to log in to your CrownCoins account and you no longer have access to your registered email address, the standard "Update Personal Info" workflow will not be available. In this case:
Simply click on Contact Support at the bottom of the log in page.
Our team will assist you through the manual verification process to help you regain access and update your details securely.
Common Scenarios
Lost/Broken Device: Follow the standard steps above to regain access and update your contact info.
Forgotten Email Password: If you cannot reset your CrownCoins password because your email is inaccessible, the liveness check process will allow you to update the email and regain access.
Updating Multiple Details: You can use the same liveness check procedure to update both your email and phone number or other sensitive personal information.
Old/Unused Accounts: If your account is tied to an outdated email, provide a new email address that has never been registered on CrownCoins.
Troubleshooting Liveness Checks
Lighting: Ensure the area is bright and free from shadows.
Device: Use a device with a functioning, high-resolution camera.
Expired Links: If your link expires, you must submit a new support request to restart the process.
Additional Documents: In some cases, you may be asked to upload proof of identity to complete the verification.
Security Reminders
The new email address must be unique and never previously used on the CrownCoins platform.
Protect your new credentials immediately after the update to prevent unauthorized access.ficient!