Having trouble logging in to your account? Don’t worry, we’re here to help. Follow the steps below to resolve common login issues.
1. Verify Your Login Details
Double-check that your email address and password are entered correctly:
Ensure there are no typos or spelling errors.
Confirm that Caps Lock is not turned on.
Make sure you are using the correct password associated with the account.
2. Use the Correct Login Method
You must log in using the same method you selected when you registered your account. This may be:
Email
Google
Facebook
Apple If you used a social login (Google, Facebook, or Apple), you must continue using that same method to access your account.
3. Check for a Temporary Security Block
For your protection, your account may be temporarily locked for 30 minutes if an incorrect password is entered more than five (5) times consecutively. If this happens, please wait for the block to expire before trying again.
4. Confirm Account Status
If you previously requested to close or temporarily lock your account, you will not be able to log in until the restriction has been lifted:
Cooldown Period: Temporary cooldowns cannot be lifted until the selected period has fully expired.
Account Closure: A three-month cooldown period applies to account closure requests.
5. Check for Duplicate Accounts
At CrownCoins Casino, having more than one account is a breach of our Terms of Service. If duplicate accounts are identified, they are closed, and only your primary account remains active. Please ensure you are logging in with the credentials of your primary account.