Troubleshooting Login Issues
Having trouble logging in to your account? Don’t worry, we’re here to help. Follow the steps below to resolve common login issues.
1. Verify Your Login Details
Double-check that your email address and password are entered correctly.
• Ensure there are no typos or spelling errors
• Confirm that Caps Lock is not turned on
• Make sure you are using the correct password
2. Use the Correct Login Method
Log in using the same method you selected when you registered your account. This may be:
• Email
• Google
• Facebook
• Apple
If you registered using a social login (Google, Facebook, or Apple), you must continue using that same method to access your account.
3. Check for a Temporary Security Block
Your account may be temporarily locked for 30 minutes if an incorrect password was entered more than five times consecutively. This is a security measure to protect your account.
If this happens, please wait for the block to expire before trying again.
4. Confirm Account Status
If you previously requested to close or temporarily lock your account, you will not be able to log in until the restriction has been lifted.
If you believe this applies to you, please contact Customer Support for assistance.
Please note that a three-month cooldown period applies to account closure requests. And temporary cooldowns cannot be lifted until the selected period has fully expired.
5. Check for Duplicate Accounts
You may be attempting to log in to a closed duplicate account.
At CrownCoins Casino, having more than one account is a breach of our Terms of Service. Once duplicate accounts are identified, they are closed and only one main account remains active.
Please ensure that you are logging in using the credentials associated with your primary account.
6. Possible Account Compromise
If you suspect that your account has been compromised or accessed without your permission, contact Customer Support immediately so we can secure your account.
Contacting Support
When reaching out, please provide the following information to help us assist you quickly:
• Full name
• Registered email address
• Registered phone number
• Date of birth
• Any error messages received
We hope this guide helps resolve your login issue. If you need further assistance, our Customer Support team is always ready to help.