Troubleshooting Login Issues
Having trouble logging in to your account? Don't worry, we're here to help. Follow these steps to troubleshoot and resolve any login issues you may be experiencing.
Verify Your Information
If you encounter difficulties when trying to log in to your account, the first thing to do is to verify that your email address and password are both accurate. Double check for any typos or spelling errors, and make sure your password is entered correctly.
Check for Temporary Block
In some cases, your account may have been temporarily blocked for 30 minutes due to entering the wrong password more than five times in a row. This is a security precaution to protect your account from unauthorized access. If this is the case, you will need to wait for the block to expire before attempting to log in again.
Ensure No Continuous Block
If you have requested to close your your account, you will not be able to log in until the lock has been lifted. If you believe this may be the case, please reach out to our Customer Support team for assistance.
Check for Breached Information
In rare cases, your account may have been compromised and your information may have been breached. If you suspect this may be the case, please reach out to our Customer Support team immediately for further assistance.
Contact Customer Support
When contacting us, please provide as much information as possible, including any error messages you may have received, so that we can quickly and effectively address the issue.
We hope this article has helped you troubleshoot and resolve any login issues you may have encountered. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always happy to help.