CrownCoins

What to do when your city doesn't show on the address window

Can't find my city in the details window

What to do with your concern and how to avoid hacks

My account has been hacked

How to create an account?

Where can I find my user login?

Account Security

What to do if the game geographically restricts you from playing

How to solve location restrictions

Learn how to update your Address, Email and Phone Number

How can I update my personal info?

Understand why we take online requests only

How can I contact CrownCoins by phone?

How do I contact Customer Support?

I forgot my password

It's not allowed to have more than one account per person

Can I have more than one account?

Learn how to sign up and what states are excluded from play

Why can't I create an account with Crown Coins?

Learn about our Sweeps Coins expiry date and more

Does Sweeps Coins have an expiry date?

Where can I find my purchase and prize history?

Understand how to close your account and the alternative options

How can I close my account?

Possible issues preventing you from accessing the game

I can't access my account

Learn how to verify your phone number with us

How can I verify my phone number?

How to contact CrownCoins Support

Learn the first thing to do in case your account or device were lost

How to Avoid Unauthorized Charges on Your CrownCoins Account

How can I update my phone number on CrownCoins, and what should I do if there are issues?

How can I update my address in CrownCoins and what documents are required?

How can I correct my birthdate if it is incorrect in the CrownCoins system?

How can I update my email address if I no longer have access to my original email?

Game access may vary by region due to licensing restrictions. Find out which games are unavailable in your area.

Why Can’t I Access Some Games on CrownCoins Casino?

What happens when you close your CrownCoins account, and what are the restrictions on reopening or creating a new account?

Why was my CrownCoins account permanently closed, and can it be reopened?

How can I reactivate or regain access to my CrownCoins account after a duplicate account closure?

What happens to winnings or balances in duplicate CrownCoins accounts?

Account

Find answers and get help from Intercom Support and Community Experts

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