How to Update Your Address in CrownCoins and Provide the Required Documents

Updating your address in CrownCoins involves completing the verification process and submitting the necessary proof of address documents. This detailed guide will walk you through the steps required to update your information securely and successfully.

Overview

CrownCoins ensures the accuracy and security of your account details by requiring verification processes when you update your personal information, such as your address. Key steps include completing a liveness check and submitting valid proof of address documents.

Step-by-Step Guide: Updating Your Address

Initiate the Update Request: - Log into your CrownCoins account. - Go to the 'My Account' section and select 'Support.' - Click on 'Update Personal Info' and choose "Address" as the detail to update.
Verification Process: - To ensure account security, you must complete a Liveness Check. This process confirms your identity through real-time verification. - Follow the on-screen prompts to pass the verification step.
Provide Proof of Address: - Upload one of the acceptable documents listed below.
Address Confirmation and Finalization: - Await confirmation from CrownCoins. If no issues are found, your address will be updated in their system. For minor errors or typos, submitting corrected proof will automatically adjust the record.

Ensure that the proof of address document you provide is a full-page copy without any cropping or folding. Screenshots are acceptable only if they display all required details clearly.

Acceptable Proof of Address Documents

Documentary proof is essential for validating your address. Ensure all documents meet the following guidelines:

Requirements:

The document should be no older than three months.
It must clearly show your full name and current physical address (P.O. Boxes are not permitted).
The issuing organization’s name/logo should be visible.
Documents must be fully visible (no folds, cropped areas, or envelope formats).
Ensure the document is legible and all text is clear without any blurriness or distortions.
Screenshots of documents can be accepted, but only if they are clear, complete, and show all required information.- Documents showing only a PO Box address are not acceptable.
Accepted file formats for digital submissions include screenshots, PDFs, or scans, provided all required details are visible.

Accepted Documents:

Recent credit card or bank statements
Current utility or phone bills
Lease agreements
Chime or Cash App account statements showing your account details
Bank statements must be in PDF or high-quality image formats, while screenshots of online statements are generally not acceptable unless guidelines are met.- Store-issued credit card statements are not acceptable.
Official statements from digital financial services like Chime and Cash App are accepted if they meet the outlined requirements.
Utility bills should not be generic notifications like disconnection notices, and must clearly display the required information.
Phone bills must be full statements and not receipts or generic notices.

Non-Acceptable Documents:

Motor vehicle registrations
Medical bills
Insurance statements
Receipts
Paystubs
Disconnection or past-due notices
General invoices
Bank letters
Checks- Store-issued credit card statements
Documents from restricted jurisdictions, such as New Jersey

To submit your documents, use the secure upload link provided by CrownCoins. To ensure your submission is accepted, follow these guidelines:

Use a high-resolution image or scan that is uncropped with all corners visible.
Submit the document in PDF or an image format, avoiding multiple pages unless explicitly requested.
Double-check that mandatory fields like your name, address, and date of issuance are clearly visible before uploading.

Frequently Asked Questions

Why was my document rejected?

Documents may be rejected for several reasons: missing mandatory details such as your full name or current address, lacking the issuing organization's visible name/logo, using partial or cropped documents (including folded or envelope-contained ones), having discrepancies between the document's details and your account, or failing to display a clear and recent issuance date (within the last three months).

What can I do if I don't have a bank statement or utility bill?

Alternatives include lease agreements that meet the requirements or opening an online banking account to generate a valid statement. If you encounter challenges, ensure your submission meets the outlined document requirements and avoid common pitfalls. Contact customer support for guidance if needed. For Chime:

Go to Settings > Documents > Account Statements and select the statement you need. For Cash App:
Access your profile, navigate to Documents > Monthly Statements, and export the required month.

What mistakes should I avoid?

Ensure all text is legible, avoid using outdated documents, and ensure all edges and corners of documents are fully visible.

What if my city does not appear in CrownCoins during the update?

If your desired city doesn’t appear when updating your address:

Proceed with the "Update Personal Info" route.
Provide the updated information.
Complete the Liveness Check.

Can I use digital financial service statements such as Chime or Cash App?

Yes, as long as the statement clearly displays your full name and current address and is issued within the last three months.

Why is a liveness check necessary each time?

The liveness check is integral to account security, ensuring that only verified individuals can modify sensitive account information like addresses. If your proof of address displays an address that differs from your ID, CrownCoins will update the registered account address automatically upon successful verification.