Updating your address at CrownCoins requires a verification process to ensure account security. This involves a Liveness Check and the submission of valid Proof of Address (POA) documents.
Step-by-Step Guide
Initiate Request: Go to My Account > Support > Update Personal Info > Select Address.
Liveness Check: Complete the real-time identity verification as prompted on your screen.
Upload Document: Provide a clear, uncropped, and full-page copy of an acceptable POA document.
Finalization: Await confirmation. For minor typos, corrected proof will automatically adjust the record.
Document Requirements
All submitted documents must follow these strict guidelines:
Recency: Must be no older than three (3) months.
Details: Must clearly show your full name and current physical address (P.O. Boxes are not permitted).
Visibility: The issuing organization's name/logo must be visible. The document must be fully visible (no folds, cropping, or blurry text).
Format: Digital formats (PDF, high-quality images, or clear screenshots) are accepted if they meet all clarity requirements.
Acceptable Proof of Address Documents
Utility bill
Bank statement
Credit card statement
Mobile phone bill
Non-Acceptable Documents
Motor vehicle registrations or medical bills.
Insurance statements or receipts.
Paystubs or bank letters/checks.
Disconnection, past-due notices, or general invoices.
Store-issued credit card statements.
Restricted Jurisdictions: Documents from restricted states (e.g., Idaho, Louisiana, Michigan, Montana, Nevada, Washington, New York, and New Jersey).
Frequently Asked Questions
Why was my document rejected? Common reasons include cropped edges, missing mandatory info, outdated documents, or discrepancies with account details.
What if my city is missing? Follow the "Update Personal Info" route and provide the details manually during the process.
Why a liveness check? It is a mandatory security measure to prevent unauthorized changes to sensitive account information.