What Should I Do If My Redemption Request in CrownCoins Fails?
Redemption failures in CrownCoins can occur due to a variety of reasons, including mismatched account details, unsupported banks, unverified accounts, or missed activation steps. Below, we outline common issues, troubleshooting steps, and alternative methods to help you resolve the problem.
Common Reasons for Failed Redemptions
1. Mismatched or Incorrect Account Details
Ensure that the details you have entered (e.g., name, email, date of birth) match both your CrownCoins account and the payment method you are using.
Verify your identification and proof of address documents to ensure they align with the name registered on your account.
If discrepancies occur due to name changes, such as marriage or divorce, provide supporting legal documents to verify your updates.
2. Email Activation Errors
If your redemption required email activation (e.g., for prepaid cards or account validation), check your inbox (including spam/junk folders) and complete action within 24 hours.
Failure to activate the link will result in the redemption being canceled, and the coins returned to your balance.- Activation emails are sent immediately after redemption requests and users must act on them within the 24-hour window to prevent expiration.- Activation emails are sent from
[email protected]and may include the keyword "Payout," which can help locate them efficiently.Ensure to check spam, trash, or any other filtered folders for this critical email.
Complete all pending liveness checks to confirm your identity, as unverified accounts may block redemption requests.
3. Unsupported or Unverified Payment Providers
Ensure the payment provider or bank supports the chosen redemption method (e.g., ACH, IBT, or Skrill).
For IBT or Skrill payments, ensure your account is active and the details match.
Register and verify your details with Skrill to streamline the redemption process. Ensure that all information matches your CrownCoins account.
4. Policy Compliance Issues
If multiple accounts are detected, only one verified account is eligible for redemption.
Redemptions must be made using personal accounts (not joint or shared accounts).
Troubleshooting Steps to Resolve Common Issues
Follow these steps to troubleshoot failed redemption requests:
Verify Banking Details: - Use the 'Validate Details' option to confirm that the provided information matches the records on file with your bank. - Update incorrect information using the available edit features.
Switch Platforms or Browsers: - If using the CrownCoins app, try accessing the platform through a supported browser and reinitiate the redemption.
Contact Your Payment Provider or Bank: - For issues like delayed or stuck payments, consult your bank or payment provider to validate your credentials and account connectivity.
Use Alternative Payment Methods: - If problems persist with ACH or IBT, consider using a Skrill account for smoother processing.5. Effective Email Search: - Check your email inbox and other folders like spam or trash for activation messages. Search the sender
[email protected]or use the keyword "Payout" to locate the activation email promptly.
Minimize User Actions Errors: - Avoid multiple clicks during the redemption process to prevent accidental cancellations.
Use Accepted Verification Documents: - Submit valid documents, such as bank statements or utility bills, for address verification if required.
Alternative Methods for Redemption
Sometimes, switching redemption methods can help overcome issues:
Skrill Wallet: - If your redemption fails due to inactive or unlinked Skrill details, register or activate your account and submit a new redemption request.
Bank Transfers (ACH/IBT): - When using ACH, ensure the bank is supported on the platform. Switching to IBT is recommended for unsupported banks.
Key Policies to Be Aware Of
Account Verification and Duplicate Accounts: - Per CrownCoins' Terms of Service, only one verified account is allowed per user. Any duplicate accounts will be deactivated, and funds in these accounts cannot be redeemed.
Processing Times: - Redemption approvals typically take 24-72 hours and may extend to 7 days in rare cases. Once approved, funds are credited within 1-5 business days depending on your bank's processing times.
Redeems that are not finalized within 14 days will be canceled and coins will return to player's balance- If a redemption request expires, the associated coins will be automatically returned to your balance for future use.
For further issues or unresolved redemption concerns, contact CrownCoins Customer Support and provide any relevant documentation (e.g., bank statements or error screenshots) to assist in resolving your case efficiently.
Keep your account details updated to avoid mismatched information, which can lead to delays.
Respond to verification or activation emails promptly to prevent expiration-related issues.
Use supported payment providers or ensure proper registration with third-party wallets like Skrill.