Updating your phone number on CrownCoins is a straightforward process designed to enhance account security. Please follow the step-by-step guide below.
Steps to Update Your Phone Number
Submit a Request: Log into your account, navigate to the Support Menu, and select Update Personal Info.
Choose Detail: Select Phone Number as the specific information you wish to update.
Enter New Info: Provide the new phone number you wish to register.
Liveness Check: As a mandatory security measure, you must complete a quick liveness check. This ensures the request is legitimate and protects your account.
Important: Supported Phone Types
To ensure the security of our community and comply with verification standards, we have specific requirements for phone numbers:
Mobile Carriers Only: You must use a valid mobile number from a recognized cellular provider.
VOIP & Texting Apps: We do not accept VOIP (Voice over IP) numbers or numbers generated from online texting applications. These services are often blocked by our security system.
Landlines: Standard landline numbers are not supported as they cannot receive the necessary SMS verification codes.
Troubleshooting Phone Number Already in Use Error
Duplicate Accounts: If the number is already linked to another account (active or closed), you cannot use it. CrownCoins policies prohibit maintaining multiple accounts.
Solution: You must provide a unique mobile phone number that has never been associated with any other CrownCoins account.