How to Update Your Phone Number on CrownCoins
Updating your phone number on CrownCoins is a straightforward process designed to enhance account security. Below you’ll find a step-by-step guide, along with instructions for addressing common issues.
Steps to Update Your Phone Number
Submit a New Request: Log in to your CrownCoins account and navigate to the support section. Select Update Personal Info.
Choose Phone Number: From the options provided, select Phone Number as the detail you wish to update.
Provide Updated Information: Enter the new phone number you wish to register to your account.
Complete a Liveness Check: As part of the security verification process, you’ll need to complete a quick liveness check. This verification ensures that the request is legitimate and protects your account.5. Provide Required Documentation (if needed): If additional verification is required, such as when your old phone number is inaccessible, you may need to submit documents like a credit card statement, bank statement, utility bill, or lease agreement. Make sure they feature your full name, address, and a recent date. Once your account is verified, you can proceed with the liveness check to update your phone number.
Troubleshooting Common Issues
Phone Number Already in Use
If the phone number you’re trying to register is already in use:
It might be linked to an existing or previously closed duplicate account. Ensure you comply with CrownCoins’ Terms of Service, which prohibit multiple accounts.
You must use a phone number not currently associated with any account.
Lost Access to Your Old Phone Number
Follow the same steps detailed in the update process.
You may be asked to verify additional details to confirm your identity, such as completing the liveness check.- In cases where additional verification is necessary, specific documentation such as a credit card statement, bank statement, utility bill, or lease agreement might be required. Ensure these documents include your full name, address, and are recently dated.
Key Reminders for Updating Your Phone Number
The liveness check is a security protocol and is mandatory for any updates to personal information.
Make sure your phone number is active and accessible for verification and future redeem requests.
To avoid complications, ensure no other account, active or inactive, shares the phone number you’re attempting to use.- If updating your phone number is necessary for redemption requests, complete the liveness check as instructed to ensure smooth processing of SMS verifications and redemption submissions.
By following these steps, you’ll ensure a smooth and secure phone number update. If problems persist, contact CrownCoins support for direct assistance.