At CrownCoins, account verification is an important step to help protect your security and ensure a safe gaming environment for all players. Completing verification also allows you to access full account features, including prize redemptions.
Follow the steps below to verify your account.
Step 1: Log In to Your Account
Sign in to your CrownCoins account.
If you do not yet have an account, click “Sign Up” on our website to create one.
Step 2: Access the Menu
Once logged in:
On desktop: Click the menu icon (three lines) located in the top-right corner.
On mobile or app: The menu can be found at the bottom of your screen.
Step 3: Select “REDEEM”
From the menu, click the “REDEEM” button. This will initiate the account verification process.
Step 4: Complete the Liveness Selfie
You will be directed to a verification page where you’ll be prompted to complete a liveness selfie.
This step confirms that you are physically present and helps protect your account.
Follow the on-screen instructions to complete the selfie capture using your device’s camera.
Step 5: Upload a Valid Identification Document
You will need to upload a valid government-issued ID. Accepted documents may include:
Driver’s License
State or National ID (not applicable to Canadian players)
Permanent Resident ID
Passport
Ensure that:
The document is clear
All information is visible
The image is not cropped or blurry
Not expired
Please note that Temporary ID's are not accepted
Step 6: Provide Your Personal Information
You will be asked to enter the following details:
Country
Street Address
Building Number (if applicable)
City
State
Postal Code
Phone Number
Please ensure all information matches your identification document.
Step 7: Submit Proof of Address (If Requested)
In some cases, you may be asked to upload a Proof of Address (POA) document. Acceptable documents include:
Bank or credit card statement
Official bank letter
Utility bill
The document must clearly show:
Your full name
Your residential address
Issue date (dated within the last 3 months)
Step 8: Wait for Verification Review
After submitting your documents, you will receive a verification status notification on your screen.
Please allow a few business days for our team to review your submission. You will be notified once your verification is complete.
For more details about acceptable documents, please refer to our article:
Which documents are required for account verification?