If you wish to close your CrownCoins account, we provide several pathways to ensure the process is handled securely and in alignment with our Responsible Social Play Policy.
How to Close Your Account
The most direct way to initiate closure is through the app or website:
Log in and open the Support Menu.
Navigate to the Responsible Gaming section.
Select Limit My Play from the categories.
Click Proceed to Limit Options and follow the on-screen instructions.
Provide your identification details (Full Name, Email, Phone Number, and Date of Birth) for verification. You may also be asked for a screenshot of your "My Profile" section.
Alternative Method: If you cannot access the "Limit My Play" section, go to My Account > Support > Ask a Question and explicitly indicate that your goal is account closure.
Important Policies and Conditions
3 Months Cooling-Off Period: Once closed, an account will remain inaccessible for at least 3 months. Requests to reopen the account during this time will not be honored.
Temporary Restrictions: Upon initiating the closure, temporary purchase restrictions may be placed on your account.
No Duplicate Accounts: Creating a new account during the closure period is strictly prohibited. Any duplicates will be deactivated and winnings forfeited.
Balances & Perks: Any remaining balances or VIP perks cannot be transferred to another account.
Responsible Gaming Resources
If you are closing your account due to concerns about your gameplay, we encourage you to reach out to professional support organizations:
For US Players
For Canada Players
Leave your contact info at 970-364-3497, and a GAA member will call you back, or
Email [email protected].
Alternatives to Account Closure
If you are considering closing your account due to concerns about your gameplay, we strongly recommend checking out our article on How can I limit my gameplay? Setting limits is a great way to promote responsible gaming while still maintaining access to your account.
Frequently Asked Questions
Can I reopen my account early? No. The 3-month period is mandatory to ensure compliance with Responsible Social Play guidelines.
What if I change my mind? If you decide against closing before the process is finalized, contact support immediately for options.
What happens to active sessions? If an account is closed while a game is active, the session may continue until you refresh or exit.