How to Close Your CrownCoins Account
If you wish to close your CrownCoins account, you can follow the steps outlined below. The process ensures that all steps align with our Responsible Play Policy, and your account will be handled securely.
Reasons for account closure might include responsible gaming commitments, personal preferences, or dissatisfaction with the platform.
Account Closure Steps
Log in to your CrownCoins account and open our Support menu.
Navigate to the Responsible Gaming section within the app or website.
Select Limit My Play from the categories provided.
Click on Proceed to Limit Options and follow the instructions.
Provide the required identification such as your full name, registered email, phone number, and date of birth for verification. Additional details, like a screenshot of your account's "My Profile" section, may also be requested.
Our team will be happy to assist you with the account closure process and answer any questions you may have. If you encounter any issues, submitting a support ticket through the platform may help resolve specific concerns, such as removing linked information.
Alternative Steps
For users unable to access the "Limit My Play" category, general support assistance can also be initiated as follows:
Navigate to My Account > Support > Ask a Question.
Use relevant selections, explicitly indicating closure as the final goal.
If you are considering closing your account due to concerns about your gameplay, we recommend checking out our article on limiting gameplay. This article provides information on how to set limits on your gameplay to promote responsible gaming.
Additionally, CrownCoins encourages users facing challenges in responsible gaming to explore external resources such as Gaming Addicts Anonymous (GAA), the Financial Counseling Association of America (FCAA), and the National Foundation for Credit Counseling (NFCC). These organizations provide valuable support for individuals dealing with gaming-related concerns.
Policies and Conditions
Temporary Purchase Restrictions: Once you initiate the closure process, restrictions may be temporarily placed on your account to prevent additional purchases during the decision-making period.
Mandatory Cooling-Off Period: Closed accounts will remain inaccessible for at least ninety (90) days. Requests to reopen the account during this period will not be honored. This policy is to ensure compliance with Responsible Play guidelines.
Prevention of Duplicate Accounts: Creating new accounts during the closure period is not permitted. Any duplicate accounts identified will be deactivated, and associated winnings forfeited.
Identity Verification: Users are encouraged to ensure the security and validity of their account during the closure process by updating personal information and using recognizable pathways for support.- Data Deletion Timeline: After requesting account closure, personal data deletion may take up to 45 days as per data protection laws.
Active Game Sessions: If your account is closed while you have an active game session, it may continue until you refresh or exit the session.
Furthermore, any balances or perks from a closed account cannot be transferred to a new or active account. This ensures compliance with the single-account policy and promotes fairness.
FAQs
What resources are available for responsible gaming support?
If you're closing your account due to responsible gaming concerns, consider reaching out to organizations like Gaming Addicts Anonymous (GAA), which supports individuals facing gaming challenges. Financial counseling services such as the Financial Counseling Association of America (FCAA) and National Foundation for Credit Counseling (NFCC) also provide critical assistance.
Can I reopen my account after closure?
Closed accounts are subject to a mandatory ninety (90) days period. Exception requests are not generally entertained during this duration.
What if I change my mind before completing the closure?
During the "Limit My Play" process, temporary restrictions are in place. If you decide against closing your account, contact the support team immediately for clarification on options.
Can I have multiple accounts during the closure period?
No; CrownCoins enforces a single-account policy. Duplicate accounts created during this period will be closed, and any winnings forfeited.
We hope this article has been helpful in guiding you through the process of closing your CrownCoins account. The outlined steps, including the "Limit My Play" process, alternative methods, and support contact options, have been provided for your convenience. For further assistance, please contact our Customer Support Team.