How to Reactivate Your CrownCoins Account
If you have previously deactivated your CrownCoins account and would like to reactivate it, you can easily do so by following these steps:
Step 1: Contact Customer Support
To request the reactivation of your CrownCoins account, you should first attempt logging into your account. If the login is unsuccessful, you will need to send a message to our Customer Support team by clicking on the "Contact Us" link, then choosing "Responsible Gaming" followed by "Request to reopen account" or "Return from cooldown."
In your message, Please provide as much information in your responses as possible, and also attach any supporting documentation, to assist us.
Additionally, ensure to provide sufficient documentation to verify your identity, such as proof of identity and account ownership.
Why did you set the cooldown, account closure, or self exclusion?
Why are you asking us to remove the current limit?
Do you feel that you can participate at CrownCoins as a form of personal entertainment in a socially responsible way, without causing harm to yourself or others? Please explain.
By requesting the removal of your game exclusion, you acknowledge and agree that if we reinstate your account access, you will not be entitled to any refunds for CrownCoins purchases made after your account is reinstated, under applicable gaming laws or otherwise.
Step 2: Wait For A Decision Regarding Your Request
Once you have submitted your request, a member of our team will review it and contact you back within the game support messenger. Please note that it may take up to 24 hours for us to respond to your request.
Important Note: Responsible Social Gameplay
At CrownCoins, we take responsible social gameplay seriously. Therefore, we may refuse to reactivate an account if it involves any concerns related to responsible social gameplay.
We’re unable to manually remove the requested cooldown period, and the account can only be reactivated once the full cooldown period has passed.
Accounts that are permanently closed due to responsible gaming concerns cannot be reopened under any circumstances.
All CrownCoins accounts require a mandatory 3-month (90 days) closure period before any reactivation requests can be entertained. The closure period begins on the official date the account was closed, and exceptions or early reactivations are not permitted.
If you would like more information on our Responsible Social Play Policy, please review our policy page.
We hope this article has helped you understand how to reactivate your CrownCoins account. If you have any further questions or concerns, please do not hesitate to contact our Customer Support team. We are always happy to assist you!
Frequently Asked Questions (FAQs)
Why Does CrownCoins Enforce a 3-Month Waiting Period?
CrownCoins enforces this period to ensure fairness and compliance with its policies. The waiting period consists of three full months starting from the account closure date.
Can My Account Be Reactivated Earlier?
Early reactivation is not allowed. All requests before the 3-month closure period will be declined without exception.