How to Reactivate Your CrownCoins Account
If you have previously deactivated your CrownCoins account and would like to reactivate it, you can easily do so by following these steps:
Step 1: Contact Customer Support
To request the reactivation of your CrownCoins account, you will need to send a message to our Customer Support team. You can do this by clicking on the "Contact Us" than choose "Responsible Gaming" followed by "Reopen account" or "Return from cooldown".
In your message, Please provide as much information in your responses as possible, and also attach any supporting documentation, to assist us.
Why did you set the cooldown, account closure, or self exclusion?
Why are you asking us to remove the current limit?
Do you feel that you can participate at CrownCoins as a form of personal entertainment in a socially responsible way, without causing harm to yourself or others? Please explain.
By requesting early removal of your game exclusion, you acknowledge and agree that if we reinstate your account access, you will not be entitled to any refunds for CrownCoins purchases made after your account is reinstated, under applicable gaming laws or otherwise.
Step 2: Wait For A Decision Regarding Your Request
Once you have submitted your request, a member of our team will review it and contact you back within the game support messenger. Please note that it may take up to 24 hours for us to respond to your request.
If you do not receive a response from us within 24 hours, please check your spam or junk folder. If you still cannot find our response, please contact us again to ensure that we have received your request.
Important Note: Responsible Social Gameplay
At CrownCoins, we take responsible social gameplay seriously. Therefore, we may refuse to reactivate an account if it involves any concerns related to responsible social gameplay.
If you would like more information on our Responsible Social Play Policy, please review our policy page.
We hope this article has helped you understand how to reactivate your CrownCoins account. If you have any further questions or concerns, please do not hesitate to contact our Customer Support team. We are always happy to assist you!