Learn how to request the reactivation of a previously deactivated CrownCoins account, including the required information, review process, and applicable waiting periods.

If you have previously deactivated your CrownCoins account and would like to request reactivation, please follow the process below. All requests are handled in accordance with our Responsible Social Play Policy.

To request a return from a cooldown, self-exclusion, or account closure, contact our Support team using the Contact Us option.

Category: Responsible Gaming
​Sub-category: Request to reopen account or Open account

Can't find the category? Simply type "reopen my account" in the message box.

In your message, please answer the following three questions:

Note: You may be required to provide documentation, such as proof of identity, to verify account ownership.

Response Time:
Responses are typically provided within 24 hours through the same channel you used to contact us.

Policy Agreement:
By requesting account reinstatement, you acknowledge that you will not be entitled to refunds for purchases made after your account is reopened.

All closed accounts require a full 90-day waiting period before a reactivation request can be considered. This period begins on the official account closure date. No exceptions are made for early reactivation.
​

Cooldown periods cannot be manually shortened or removed. Access will only be restored once the selected cooldown period has ended.

Accounts permanently closed due to Responsible Gaming concerns cannot be reopened under any circumstances.

Requests to reopen an account may be declined if there are ongoing concerns regarding responsible gameplay.