If you have previously deactivated your CrownCoins account and would like to reactivate it, you can easily do so by following these steps:
Step 1: Contact CrownCoins Customer Support
To request a return from a cooldown, self-exclusion, or account closure, please contact the CrownCoins Support team through the Contact Us option.
When submitting your request, select:
Responsible Gaming
Then choose Request to reopen account or Return from cooldown
Please provide as much detail as possible in your message, including answers to the following questions:
Why did you request the cooldown, self-exclusion, or account closure?
Why are you now requesting to have the restriction removed?
Do you feel you can participate at CrownCoins as a form of personal entertainment in a socially responsible way, without causing harm to yourself or others? Please explain.
You may also be asked to provide documentation to verify your identity and account ownership, such as proof of identity.
By requesting the removal of a gameplay restriction, you acknowledge and agree that if your account access is reinstated, you will not be entitled to refunds for CrownCoins purchases made after reinstatement, in accordance with applicable policies and laws.
Step 2: Review and Decision
Once your request is submitted, it will be reviewed by our team. You will receive a response through the support ticket or by email.
Responses are typically provided within 24 hours
If you do not see a reply, please check your spam or junk folder
Important Notes About Responsible Social Gameplay
At CrownCoins, responsible social gameplay is taken seriously. As a result:
Cooldown periods cannot be manually shortened or removed early
Account access can only be restored after the full cooldown period has ended
Requests may be declined if there are concerns related to responsible gameplay
Permanent Closures
Accounts that were permanently closed due to responsible gaming concerns cannot be reopened under any circumstances.
Mandatory Closure Period
All CrownCoins accounts that are closed require a mandatory 3-month (90-day) waiting period before any reactivation request can be considered.
The waiting period begins on the official account closure date
Early reactivation requests are not permitted
No exceptions can be made
Frequently Asked Questions
Why is there a 3-month waiting period?
The waiting period supports responsible gameplay and compliance with internal policies. It consists of three full months from the account closure date.
Can my account be reactivated before the waiting period ends?
No. All requests submitted before the required waiting period has passed will be declined without exception.
Need More Information?
For additional details, please review our Responsible Social Play Policy.
If you have further questions, the CrownCoins Support team is always available to assist you.