If you have previously deactivated your CrownCoins account and would like to request reactivation, please follow the structured process below. All requests are handled in accordance with our Responsible Social Play Policy.
Step 1: Submit a Formal Request
To request a return from a cooldown, self-exclusion, or account closure, you must contact our Support team via the Contact Us option.
Category: Select Responsible Gaming.
Sub-category: Choose Request to reopen account or Open account.
If the category is not showing- you can type in the message box reopen my account.
Required Information
In your message, you must provide answers to these three questions:
- You understand and agree that no complaints will be filed against us regarding this matter.
- In case your account was closed to Responsible Gaming matter, you've addressed your gambling problem, and it no longer poses an obstacle for you.
- You accept full responsibility for your account.
Note: You may be required to provide documentation (e.g., proof of identity) to verify account ownership.
Step 2: Review and Decision
Timeline: Responses are typically provided within 24 hours via support ticket or email. (Check your spam/junk folder if you don't see a reply).
Policy Agreement: By requesting reinstatement, you acknowledge that you will not be entitled to refunds for purchases made after the account is reopened.
Important Policies
Mandatory 3-month Waiting Period: All closed accounts require a full 3-month waiting period before a reactivation request can even be considered. This period begins on the official closure date. No exceptions are made for early reactivation.
Cooldowns: Cooldown periods cannot be manually shortened or removed. Access is only restored after the full period has ended.
Permanent Closures: Accounts permanently closed due to responsible gaming concerns cannot be reopened under any circumstances.
Right to Decline: Requests may be declined if there are ongoing concerns regarding responsible gameplay.