What Happens to Winnings or Balances in Duplicate CrownCoins Accounts?
CrownCoins enforces a strict One-Account Policy to ensure fairness and compliance across its user base. Below we detail what happens to winnings, balances, or any monetary value in accounts marked as duplicates, as well as guidance on avoiding such scenarios.
CrownCoins’ One-Account Policy Explained
CrownCoins permits only one account per customer, as outlined in its Terms of Service. Accounts are linked to one verified identity, and creating duplicate accounts is considered a violation of this policy. If multiple accounts are detected for an individual, the duplicate accounts are permanently deactivated.
Consequences for Duplicate Accounts
When an account is flagged as a duplicate:
Any remaining Sweeps Coins and winnings associated with the duplicate account are permanently forfeited and cannot be transferred or redeemed.
Duplicate accounts are permanently deactivated, leaving only the main verified account active for play and redemption.
These outcomes are final and in adherence to CrownCoins’ Terms of Service.
Can Duplicate Winnings Be Reinstated?
No, in most cases winnings or balances forfeited due to a duplicate account will not be reinstated. This applies regardless of how the duplicate account was created (e.g., accidental creation via incorrect sign-in methods). The decision is final, per CrownCoins policy.
Are There Exceptions for Goodwill?
While forfeitures are generally irreversible, CrownCoins may, on rare occasions, provide goodwill gestures to customers based on specific criteria such as account history and respectful communication. For example, an active account might receive a small token such as additional Sweeps Coins, but original winnings tied to a duplicate account will not be reinstated.
Guidance to Avoid Duplicate Account Issues
Stick to Your Main Account: Use and maintain only your verified main account to play, redeem winnings, and avoid policy violations.
Double-Check Sign-In Methods: Ensure that you are using the correct credentials or linked account (e.g., email, social media accounts) to log in to your main account. Avoid creating duplicate accounts unintentionally.
Reach Out for Account Support: If you believe an additional or duplicate account exists, contact CrownCoins Customer Support for guidance. Assistance may be provided to update or correct details on your verified account.
Summary
Duplicate accounts at CrownCoins lead to permanent forfeiture of winnings and any associated Sweeps Coins. To remain eligible for redemption and ensure compliance, always maintain and play on your main verified account. If you encounter issues with duplicate accounts, contact Support for further assistance, but note that policies regarding forfeited balances are strictly enforced. For more information, please refer to the Terms of Service available on the CrownCoins website.