Redeeming Your Sweeps Coins
Redeeming your Sweeps Coins is simple. Before you begin, make sure your account is fully verified and choose the redemption method that works best for you.
Available Redemption Methods
You can redeem using one of the following methods:
Instant Bank Transfer (IBT)
ACH (Automated Clearing House)
Skrill
Prepaid Card
Each method has its own step by step guide and processing timeline. Refer to the appropriate article for detailed instructions.
Redemption Requirements
Before submitting a redemption request, make sure that:
Your CrownCoins account is fully verified.
Any required verification, such as phone verification, identity verification, or a liveness check, has been completed.
Your account is your primary account and is not a duplicate account.
You have at least 50 redeemable SC available.
Note: Redemptions from duplicate or unverified accounts are not eligible for processing.
Processing Times
Redemptions go through two stages:
Review Process
After you submit your redemption request, our team will review it.
Typical review time: 24 to 72 hours
During periods of high volume or if additional verification is required, reviews may take up to 7 days.
After Approval
Once your redemption is approved, the time it takes to receive your funds depends on your selected redemption method.
For detailed timelines, see the "How can I track and resolve issues with my redemption request on CrownCoins?" article.
Troubleshooting
Unsupported Payment Methods
If your preferred bank or payment provider isn't supported, you may need to choose another available redemption method.
Note: Chime is supported through Instant Bank Transfer (IBT).
Redemption Rejected
A redemption may fail if the information provided doesn't match your bank or payment account details. Double check your information before submitting your request.
Phone Verification
If you no longer have access to your verified phone number, you'll need to update it and complete any required verification before submitting a redemption request.
Canceling a Redemption
You can only cancel a redemption request before it has been processed by our team. Once processing has begun, it can no longer be canceled.
Need Help?
If you have questions about your redemption or experience any issues, please contact our Support team through the Contact Us option.