How to Redeem Your Winnings on CrownCoins and Address Redemption Issues
Redeeming your winnings through CrownCoins is a straightforward process. This article provides a detailed guide to help you complete your redemption successfully, address common issues, and understand special scenarios.
General Redemption Process Steps
Follow these steps to redeem your winnings:
Log in to your CrownCoins account.
Navigate to the "Redeem" section.
Select your preferred method of redemption: - IBT (Instant Bank Transfer) - ACH (Automated Clearing House) - Skrill
Provide all necessary information, such as banking details or Skrill account credentials, to complete the redemption request.
If your bank or payment option isn’t supported (e.g., Fintech platforms like PayPal, Chime, or Cash App), use an alternate supported method like a traditional bank account or Skrill.
Redemption Requirements and Account Verification
You must have a fully verified account to redeem your winnings. This includes completed verification checks such as updating phone numbers or confirming identity through a liveness check.
Ensure your CrownCoins account is the main account and not a duplicate. Winnings associated with duplicate or unverified accounts are forfeited.
If you are redeeming Sweeps Coins (SC), ensure your account meets any stated thresholds, such as a minimum of 50 redeemable SCs.
Processing Times and Methods
Please allow 24 to 48 hours handling time for every redeem to be processed by our teams. Once processed it may take 1-3 business days to reflect on your desired redeem account. Typiclly:
IBT - 1-7 business days
Skrill - 1-3 business days
Prepaid card - Instantly shows on your email account (make sure to check the spam folder), needs to be validated by you within 24 hours
Troubleshooting Common Issues
Failed or Rejected Redemptions
Bank Details Not Matching: Double-check details and retry. If this fails, you may need to provide a bank statement from your financial institution.
Unsupported Banks: If your bank is unsupported, consider using Skrill or switching to a compatible financial institution.
Verification and Updates
Old Phone Number Issue: Update your phone number via the Support menu and complete the liveness check to enable receiving verification codes on your updated number.
Cancellation and Processing Blocks
Stops on Cancellation: Redeem cancellation is available until it's proccessedby our team. Once a redemption is in processed, it cannot be canceled. Rest assured it will shown in your redeem method elected account within the provided timeframe.
Special Scenarios
Chime Accounts: Use IBT when transferring winnings to Chime, but note that processing may take longer.
Prepaid Rewards: Virtual Visa Cards require prompt activation upon receipt of the email.
Future Winnings: Ensure account verification is completed following all required steps before initiating new redemptions.
For more assistance on any issue not listed here, reach out directly to CrownCoins support for specialized help.