What is Phone Verification?
Phone verification is an added layer of security we use at CrownCoins Casino to protect your account. By verifying your phone number, we can confirm your identity and help ensure your account remains secure.
Why do we ask for your phone number?
When registering at CrownCoins Casino, we request your phone number as part of our security protocol. This helps verify your identity and keep your account safe.
It’s important to keep your phone number and email address up to date to avoid any disruptions in accessing your account. For more information, please see our Privacy Policy.
Do I need to enter a verification code every time I log in?
No. You will only be required to enter a phone verification code during the registration process. You may also be asked to verify your number again if you decide to change or update it later on.
Can I use a landline number for phone verification?
No. Phone verification supports mobile numbers only. Landline numbers are not accepted.
How can I change or update my registered phone number?
You can update your phone number by following the steps outlined here: How can I update my personal Info?
How long does it take to receive a verification code?
You should receive your 6-digit code within seconds of clicking the “Send A Code” button. In rare cases, network delays may cause a short wait. Delays could also arise due to high traffic or inconsistent network connectivity. We encourage ensuring a stable connection for faster delivery.
What should I do if I haven't received the verification code?
You can generate a new code by clicking “Resend Code.” Be sure to wait at least 10 minutes before requesting another code to avoid invalidating previous requests.
I received a verification code even though I didn't request one.
If you didn’t initiate the request, someone may have attempted to access your account or mistyped their own information. We recommend changing your password immediately and reviewing your recent activity. Please reach out to us if you need assistance.
Why am I getting an error message saying "Your code has expired"?
Verification codes expire after a short period. Please click “Resend Code” to get a new one. This time limit ensures security and prevents misuse. Always use the most recent code sent to you.
Why am I getting an error message saying "Invalid code"?
This means the code you entered is incorrect. Make sure to enter the latest code received by SMS. If you requested a new one, older codes will no longer work. Entering outdated or expired codes may lead to errors; ensure you use the latest SMS notification.
Why am I getting an error message saying "We failed to verify this number. Please try again"?
This may be caused by an invalid number format, poor network connection, or system error. Please ensure the number entered is correct and try again. Additionally, restart your device and confirm that SMS notifications are enabled. If issues persist, switch between mobile data and WiFi or contact your service provider.
Why am I getting an error message saying "Phone number is already in use"?
This means the number you're trying to register is already linked to another account. Please ensure you're using the correct account, as creating multiple accounts is not allowed and may result in the forfeiture of winnings. You may visit this article for more information Can I have more than one account?
Why am I getting an error message saying "You have exceeded the maximum allowed attempts"?
This occurs after five or more incorrect attempts. Please wait 10 minutes before requesting a new code.
Can someone else use my verification code?
No. Your code is unique and should not be shared. It is for your use only to confirm your phone number and secure your account.