How Can I Track and Resolve Issues With My Redemption Request on CrownCoins?
The redemption process at CrownCoins is designed to be secure and transparent. Below is a guide on timelines, how to track your status, and what to do if you encounter delays.
Redemption Timelines
Review Process
After you submit your redemption request, it will be reviewed by our team.
Typical review time: 24 to 72 hours.
In some cases, such as:
A high volume of redemption requests
Additional verification requirements
the review process may take up to 7 days.
After Approval
Once your redemption has been approved, the transfer time depends on your selected payment method.
Skrill
Funds are typically received within 3 business days.
ACH Transfers & Instant Bank Transfers (IBT)
Funds are typically received within 1 to 3 business days, depending on your bank's processing time.
Prepaid Cards
Once your redemption is approved:
You'll receive an email from [email protected].
Check your Inbox, Spam, Junk, and Trash folders if you don't see it.
You can also search for [email protected] or the keyword "Payout."
Click the Go To Card button in the email to access your Virtual Prepaid Card.
Before using your card, activate it by accepting the Terms and Conditions.
How to Check Your Redemption Status
Log in to your CrownCoins account.
Go to My Account.
Select Funds History.
Check the status of your redemption.
Pending/Unknown
Your redemption is currently under review or is being processed.
Canceled
Your redemption was canceled on your end, and the funds were returned to your account balance.
Approved
Your redemption has been approved and sent to your selected payment provider.
Common Reasons for Delays
High volume of redemption requests
Additional verification may be required
Bank processing times may vary
Payment provider rejection due to verification issues or bank policies
Approval or prepaid card emails may be in your Spam, Junk, or Trash folders
What Should I Do if My Approved Redemption Hasn't Arrived?
If your redemption has been approved and processed on our end for more than 3 business days but you still haven't received it, please contact your bank for more information.
Once your redemption has been processed, the funds have already been released from our end. Your bank should be able to provide additional information about the status of the transfer.
Before contacting your bank, make sure the payment details provided for your redemption are correct.
Frequently Asked Questions
Can I expedite my redemption?
No. All redemption requests follow the standard review and processing timelines. Manual requests to speed up processing are not available.
Will I be notified?
Yes. You'll receive a notification once your redemption has been reviewed and processed.