Learn about redemption account ownership requirements and how to help avoid delays or rejected redemption requests.
For security and compliance reasons, all prize redemptions at CrownCoins must be made to an account that is legally and beneficially owned by the registered player.
Redemption Account Requirements
Your account must be in your name
Redemptions cannot be processed to an account belonging to a friend, family member, or any other third party.
The name on your redemption destination, such as your bank account or eligible e-wallet, must match the name on your verified CrownCoins account and the verification documents you've provided.
Unsupported accounts
The following cannot be used for IBT / ACH redemptions:
Bank accounts located outside the United States
Third-party bank accounts or accounts that are not registered in your name
Payment apps and digital wallets such as PayPal, Cash App, and Venmo
Fintech accounts, which are generally not supported
IBT / ACH redemptions can only be sent to eligible U.S.-based bank accounts registered in your name.
Before You Submit a Redemption Request
Before submitting your request, make sure:
Your CrownCoins account is fully verified.
Your redemption account is registered in your name.
The name on your redemption method matches your CrownCoins account and verification documents.
Making sure your information matches can help prevent delays or rejected redemption requests.
For more information, please review our Terms of Service.