How to Cancel Your Prize Redemption Request
If you have submitted a Prize Redemption Request but have changed your mind or need to make changes, don't worry! Canceling your request is a simple process. Just follow the steps below to cancel your request and make any necessary changes.
Cancelling Your Request
Go to the Redemption page in your CrownCoins account.
If the option is available, locate the "Cancel" button next to the pending request.
Select the "Cancel" button to stop the redemption process. When a redemption is canceled, the funds are immediately returned to your game balance.
It's important to note that you can only cancel your request while it is awaiting approval. Once your request has been approved, the cancellation option will no longer be available. Redemption status indicators, such as a visible "Cancelled" tag, confirm that funds have been returned to your account and the request is no longer active.
Why Would I Need to Cancel My Request?
There are various reasons why you might need to cancel your Prize Redemption Request:
If your address was updated: It's generally not necessary to cancel unless the request is under review, but updating addresses before submission avoids delays.
Mistake in redeem amount or change of heart: in case you want to change the redeem amount or simply cancel it and return the coins to your balance
Switching redemption methods: Cancel the pending request first, then resubmit with the preferred method (e.g., IBT, ACH, Skrill).
What Happens After I Cancel My Request?
Once you cancel your request, your coins will be instantly back in your coins balance. You can then make any necessary changes or submit a new request. Additionally, the funds from the canceled request can be used for gameplay or other redemptions, offering you full control and flexibility.
If you have any further questions or need assistance with canceling your request, please don't hesitate to contact our customer support team. We are always happy to help! To prevent issues, ensure all details such as address and redemption method are correct when submitting a new request. Regularly checking account activity and avoiding unnecessary cancellations can help streamline the redemption process.