The first thing to check when receiving an error message during a purchase is your payment information. Make sure that you have entered your credit card number, expiration date, and security code correctly. If any of this information is incorrect, the transaction will not go through and you will receive an error message. Additionally, many banks use 3D Secure authentication during transactions, which requires completing a step such as entering a one-time password or confirming through a banking app. Failing to complete this step will prevent the transaction from proceeding.

Another common reason for receiving an error message during a purchase is an incorrect billing address. Make sure that the billing address you have entered matches the address associated with your credit card. If the addresses do not match, the transaction will be declined and you will receive an error message. Even minor discrepancies, such as a typo in the ZIP code or a mismatch in the street name, can cause transactions to be declined. Double-check all details carefully to avoid errors.

We offer a diverse range of payment options for your convenience, which are listed here: MasterCard, VISA, AMEX, Skrill, and Apple Pay. If you are experiencing issues with one payment method, try using a different one to see if that resolves the issue. Using alternative methods such as Skrill or Apple Pay can sometimes be faster and more reliable, especially if there are technical issues with other payment options.

Account restrictions may result from suspected unauthorized activity or violations of terms, such as using multiple accounts. Resolving these issues with the platform’s support team can restore your purchasing ability.

In some cases, your bank may block certain purchase patterns or new purchases that it doesn't recognize. If you believe this may be the case, you can inquire with your bank and request authorization for your transaction. Common reasons for such declines include insufficient funds, international transaction restrictions, or other security measures implemented by your bank. Contacting them promptly can often resolve these issues.

If a failed purchase appears to result in a charge to your account, the amount is often reserved temporarily by your bank. Typically, these funds return to your account within 3-5 business days. Contact your bank for clarification if needed.

If your payment information and billing address are correct, the next step is to check your internet connection. A weak or unstable internet connection can cause errors during a purchase. Try refreshing the page or switching to a different device or network to see if that resolves the issue. Additionally, clearing your browser’s cache and cookies or using a different browser can address technical problems during the purchasing process.