We understand how important it is for you to receive your rewards promptly. Here is a guide to the different stages of your redemption and how long each step typically takes.
1. Pending Status
What it means: Your request has been submitted and is currently being reviewed and verified by our team.
Review Timeframe: This typically takes 24 to 72 hours, but in some cases, it can take up to 7 days.
Action: You can monitor this status from your account dashboard. While it is "Pending," you still have the option to cancel the request.
2. Approved Status
What it means: Your request has been verified, and the prize is being sent to your selected redemption method.
Action: You will receive an email notification once approved. At this stage, cancellations are no longer possible.
3. Canceled Status
What it means: This status indicates that the redemption request has been canceled on the player's end.
Result: The funds will be returned to your playable balance immediately. If you did not initiate this cancellation, please check your account security or contact support.
Expected Delivery Time After Approval
Once your request is approved, the time it takes to receive your funds depends on the method you chose:
Redemption Method | Estimated Timeframe |
ACH & IBT (Bank Transfer) | 1–5 business days (depends on your bank's clearing period). |
Skrill | 1–3 business days. |
Prepaid Card | Instant via email containing your virtual card. |