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Redemption Through Prepaid Virtual Card

Updated this week

If you selected the Prepaid option, your prize will be delivered as a Virtual Card that can be used for online purchases wherever Visa or MasterCard is accepted.

What Happens After Approval?

Once approved, you’ll receive:

- A notification in your game lobby

- An in-app notification

- An email with your Virtual Card details. Check the box and activate your card.

Processing & Card Details:

Approval Time: Usually 24–72 hours (can take up to 7 days)

Validity: 6 months from activation

Maximum Value: Up to $5,000

Usage: Works for online purchases

Note: This card cannot be used to transfer funds to a bank account

Didn’t Receive the Email?

If you haven’t received the email:

- Check Spam, Junk, or Promotions folders

- Search for emails from "[email protected]"

- Look for keywords like "reward" or "CrownCoins"

If still not found, this may require support review.

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