Common Reasons and Solutions for Credit Card Transaction Failures on CrownCoins
Credit card transaction failures can occur for several reasons. Below, you will find an overview of common causes and the corresponding steps you can take to successfully complete your purchase on CrownCoins.
Common Causes of Credit Card Failures
3D Secure Authentication Issues - A failure to complete the 3D Secure process (e.g., entering a one-time password or confirming via your banking app). - An expired or incomplete 3D Secure authorization attempt may also block the transaction.
Incorrect Card Information or Security Checks - Errors in the entered card details such as the card number, expiry date, or CVV code. - Fraud prevention policies or automated checks by your bank could also decline the transaction. - Transactions with high values (e.g., over $200) often require extra authentication steps.
Billing Address Mismatches - If the billing address you entered does not match what your bank has on file, the transaction may be declined as part of fraud prevention. - This is especially common after recent address changes.
Card-Specific Issues or Technical Problems - Temporary technical issues with your bank’s network. - Limitations related to virtual cards that are no longer accessible or visible after use.
Unavailable Offers or System Limitations - Payment attempts may fail if you are purchasing an item that is no longer available on CrownCoins.
Bank-Imposed Restrictions - Some banks may decline transactions for automated security reasons, even if no issues are visible to you. - CrownCoins has no specific restrictions on transactions for your account.
How to Resolve Transaction Failures
Step 1: Verify and Update Card Information
Ensure all card details are correct, including the expiry date, CVV, and billing address.
If your card is virtual or prepaid, consider uploading proof of ownership, such as a statement or invoice, if requested.
Step 2: Complete Authentication Steps
Make sure you complete any 3D Secure verification prompts: - Enter the one-time password (OTP) sent to your phone. - Confirm the transaction through your banking app, if required.
If you did not receive an OTP, contact your bank to ensure there are no issues.
Step 3: Address Billing Mismatches
Double-check that the street address and ZIP code provided during payment match what is on file with your bank.
If your address has recently changed, update it with your financial institution before retrying the purchase.
Step 4: Retry or Use an Alternative Payment Method
If a transaction fails and the issue persists: - Try another card, or - Use one of CrownCoins' alternate payment methods (Skrill or Apple Pay).
Step 5: Contact Your Bank
For failed transactions, contacting your bank might help identify any restrictions on your card.
Additionally, check for temporary issues such as fraud alerts or network downtime.
Next Steps if Issues Persist
Should your issues with card payments remain unresolved after trying the steps above, please contact CrownCoins support. Be ready to provide relevant transaction details, including any error messages received, to expedite resolution.
By following these steps, most credit card transaction issues on CrownCoins can be successfully resolved.