Keeping your CrownCoins account and payment methods secure is essential. Below are common scenarios that could lead to unauthorized charges and the steps you should take to protect yourself.
1. Stolen Device (Phone, Computer, or Tablet)
If your device has been lost or stolen and you have an active CrownCoins account on it:
Reset Your Password Immediately: Log into your account from another device and change your password right away.
Remove Saved Payment Methods: Unlink or disable payment methods connected to your account or device.
2. Stolen Credit Card or Wallet
If your payment method (credit/debit card, e-wallet, or digital wallet) has been stolen:
Report to Your Bank: Contact your card issuer immediately to block unauthorized transactions.
Liability: CrownCoins is not responsible for unauthorized purchases made with a stolen card unless the loss was reported to us before the charges occurred.
3. Purchases Made by a Minor
CrownCoins is intended for users aged 18+ (and 21+ in certain territories).
Account Responsibility: It is your responsibility to prevent underage use of your account.
Refund Policy: We cannot honor refunds or disputes for purchases made by a minor using your account.
Tips to prevent access by minors:
Set up a secure lock screen password on all devices.
Use app-specific locks or third-party locking apps for Android and iOS.
4. Purchases Made by Someone You know
Sharing your CrownCoins account with others is not permitted.
Personal Use: Your account is for your use only.
Security: You are responsible for keeping login credentials private. Always log out when using shared devices.
Policy Reference
For full details, please refer to our Terms of Service, which serve as the source for all guidelines mentioned in this article.