Keeping your CrownCoins account and payment methods secure is essential to enjoying a worry-free gaming experience. Below are common scenarios that could lead to unauthorized charges, and the steps you should take to protect yourself and your account.
1. Stolen Device: Phone, Computer, or Tablet
If your device has been lost or stolen and you have an active CrownCoins account on it:
Reset Your Password Immediately: Log into your CrownCoins account from another device or browser and change your password right away.
Remove Saved Payment Methods: If applicable, unlink or disable payment methods connected to your account or device.
Contact Support if you notice any suspicious activity on your account after losing access to your device.
2. Stolen Credit Card or Wallet
If your payment method (credit/debit card, e-wallet, or phone with a digital wallet) has been stolen:
Report to Your Bank or Card Issuer Immediately to block unauthorized transactions and issue a replacement.
Notify CrownCoins Support that your payment method has been compromised.
⚠️ Please note: We are not responsible for any unauthorized purchases made with a stolen card unless the loss was reported to us before the charges occurred. Timely communication is crucial.
3. Purchases Made by a Minor
CrownCoins is intended for users aged 18+ and even 21+ in certain territories.
We take responsibility for preventing the creation of accounts by minors.
it is your responsibility to prevent underage use on your account.
❗ We cannot honor any refund or dispute for purchases made by a minor using your account. Please take this seriously.
Security Tips to Prevent Access by Minors:
Set up a secure lock screen password on your phone, tablet, and computer.
On mobile devices, you can even add an app-specific lock to CrownCoins:
For Android you can use 3-party apps to add this kind of a lock.
4. Purchases Made by Someone Else
Sharing your CrownCoins account with others is not permitted.
Your account is for your use only.
You are responsible for keeping it secure from unauthorized use, including playing or redeeming coins.
✅ Keep your login credentials private and always log out when using shared devices.
Need Help?
If you suspect any unauthorized charges or unusual activity, contact our Support Team right away. Acting fast is the best way to protect your account and your wallet.
*For full details, please refer to our Terms of Service, which serve as the source for all guidelines mentioned in this article.