We understand how important it is for you to receive your rewards promptly. That’s why we’ve outlined a simple and transparent process to help you track the status of your prize redemption request every step of the way.

Here’s how it works:

Once a new redemption request is submitted, it will first appear as "Pending". This means our team is currently reviewing your request and verifying all the necessary details.

🕒 Review Timeframe: 24 to 72 hours or it can take up to 7 days.

You can monitor the status of your request from your account dashboard. While it's still pending, you have the option to cancel the request.
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Once your request has been reviewed and verified, the status will change to "Approved".

From this point, the prize will be sent to your selected prize redemption method. At this stage, cancellations are no longer possible to ensure smooth processing.

You will receive email notifications when your request is approved.

ACH (Automatic Clearing House) and IBT (Instant Bank Transfer)

After your request is approved, please allow 1–5 business days for the funds to reflect in your bank account.
Please note: The timeframe may extend depending on your bank’s individual clearing period, which varies between financial institutions.
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​Skrill
After your request is approved, please allow 1–3 business days for the funds to reflect in your Skrill account.

Prepaid Card

You will instantly receive an email containing your virtual card . To know more about this method, please visit the article Redemption Through Prepaid Virtual Card

We hope this guide helps clarify the prize redemption process and what to expect based on the method you’ve chosen. If you have any questions or run into any issues, our customer support team is always here to assist you.