Confirming Your Identity
Upon your first redeem, you are asked to confirm your identity to comply with regulation and keep CrownCoins a safe place. This is a necessary step to ensure the security and safety of your personal information. To do so, please follow the instructions below.
Submitting Required Documents
To confirm your address, please submit a clear copy of one of the following documents, which must show your current address (dated in the last 3 months): Ensure the document is displayed in full view (unfolded and removed from envelopes, if applicable). The document must also meet criteria such as being issued within the last three months, fully displaying your name and address, and matching the details provided during registration.
Ensure the document also specifically shows the date of issuance, and that date must fall within the last three months.
Utility bill
Bank statement
Credit card statement
Mobile phone bill
Lease agreement (issued within the last 3 months)
Note: PO Box address is not acceptable. Additionally, the name, logo, or any branding of the issuing company must be clearly visible. Ensure that the document is fully visible, free of folds or cropped edges, and removed from envelopes prior to submission.
If the document does not clearly display the date of issuance, your verification may not be successful.
Why is this necessary?
Confirming your identity is an important step in protecting your personal information. By providing a clear copy of a document with your current address, we can verify that you are the rightful owner of the account or service in question. This helps prevent identity theft and ensures the security of your personal data.
In Conclusion
Confirming your identity is a necessary step in ensuring the security and safety of your personal information and allowing you to enjoy prize redeems. By following the instructions and providing a clear copy of a document with your current address, you can help protect yourself from identity theft and maintain the integrity of your account or service.
Successful verification not only secures your account but also makes you eligible for future redemptions and seamless account-related updates.
How Can I Update or Change My Registered Address?
Updating your registered address on CrownCoins is a straightforward process designed to ensure the security of your account while maintaining accuracy in your profile. This guide will walk you through the necessary steps and required documents for completing the address update process.
Steps to Update Your Registered Address
Follow these steps to request an address update:
Submit a Request:
Log in to your CrownCoins account.
Navigate to the "Support" section.
Select the option for Update Personal Info.
Choose Details to Update:
Select the specific information, such as your address, that you wish to update.
Complete the Liveness Check:
As part of security protocols, a liveness check will be required to verify your identity. This ensures your account remains secure throughout the process.
Provide Proof of Address:
Upload a document that demonstrates your updated address clearly. Ensure:
It includes your full name and complete address.
It is recent (not older than three months).
It is displayed in full view (unfolded and removed from envelopes, if applicable).
Accepted Proof of Address Documents
The following documents are acceptable for verifying your updated address:
Accepted Documents:
Utility Bill (e.g., electricity, water, gas)
Bank Statement
Credit Card Statement
Lease Agreement (notarized copies issued within the last 3 months)
Statements from Chime or Cash App (if applicable)
Rejected Documents:
Motor vehicle registration
Medical or phone bills (in most cases)
Receipts
Insurance statements
Pay slips or pay stubs
Always use a valid, recent document that clearly shows your updated address.
Perform the liveness verification promptly after submitting your request to avoid delays.
If any technical issues arise, contact our support for assistance. By following these guidelines, you can update your address securely and efficiently, ensuring a smooth user experience. For repeated rejections, the system may require manual review. Be patient and follow any additional instructions provided by the verification team.
Double-check your submission for common errors such as the document being older than 3 months or incomplete visibility of necessary details.- If your document is rejected, consider providing an alternative document from the accepted list or submitting a clearer version. Ensure your submitted address matches the registration information. If there is an address mismatch, double-check the submitted document and resubmit with updated information if needed. Always ensure the full document is uploaded clearly, showing all details including name, address, and date of issuance. Contact support for further assistance if issues persist, and provide detailed information about your problem to expedite the resolution process.