Confirming Your Identity
Upon your first redeem, you are asked to confirm your identity to comply with regulation and keep CrownCoins a safe place. This is a necessary step to ensure the security and safety of your personal information. To do so, please follow the instructions below.
Submitting Required Documents
To confirm your address, please submit a clear copy of one of the following documents, which must show your current address (dated in the last 3 months): Ensure the document is displayed in full view (unfolded and removed from envelopes, if applicable).
Utility Bill
Bank statement or Payslip
Credit Card statements- Phone Bill
Chime or Cash App Statement (if applicable)
Note: PO Box address is not acceptable. Additionally, the name, logo, or any branding of the issuing company must be clearly visible.
Why is this necessary?
Confirming your identity is an important step in protecting your personal information. By providing a clear copy of a document with your current address, we can verify that you are the rightful owner of the account or service in question. This helps prevent identity theft and ensures the security of your personal data.
In Conclusion
Confirming your identity is a necessary step in ensuring the security and safety of your personal information and allowing you to enjoy prize redeems. By following the instructions and providing a clear copy of a document with your current address, you can help protect yourself from identity theft and maintain the integrity of your account or service.
How Can I Update or Change My Registered Address?
Updating your registered address on CrownCoins is a straightforward process designed to ensure the security of your account while maintaining accuracy in your profile. This guide will walk you through the necessary steps and required documents for completing the address update process.
Steps to Update Your Registered Address
Follow these steps to request an address update:
Submit a Request:
Log in to your CrownCoins account.
Navigate to the "Support" section.
Select the option for Update Personal Info.
Choose Details to Update:
Select the specific information, such as your address, that you wish to update.
Complete the Liveness Check:
As part of security protocols, a liveness check will be required to verify your identity. This ensures your account remains secure throughout the process.
Provide Proof of Address:
Upload a document that demonstrates your updated address clearly. Ensure:
It includes your full name and complete address.
It is recent (not older than three months).
It is displayed in full view (unfolded and removed from envelopes, if applicable).
Accepted Proof of Address Documents
The following documents are acceptable for verifying your updated address:
Utility Bill (e.g., electricity, water, gas)
Phone Bill
Credit Card Statement
Bank Statement
Chime or Cash App Statement (if applicable)
Screenshots or downloaded bank statements must show the issuing company’s logo, your full name, and your current address, consistent with your provided details.
Important Considerations
Always use a valid, recent document that clearly shows your updated address.
Perform the liveness verification promptly after submitting your request to avoid delays.
If any technical issues arise, contact our support for assistance. By following these guidelines, you can update your address securely and efficiently, ensuring a smooth user experience.
Double-check your submission for common errors such as the document being older than 3 months or incomplete visibility of necessary details.