What is Phone Verification?
Phone verification is an extra security measure that we use at Crown Coins Casino to protect your account from potential compromise. By verifying your phone number, we can confirm your identity and maintain the security of your account.
Why do we ask for your phone number?
When you register at Crown Coins Casino, we require your phone number as a security measure. This allows us to verify your identity and ensure the safety of your account.
It is important to keep your phone number and email address up-to-date to prevent any potential loss of access to your account. For more information, please refer to our Privacy Policy.
Do I need to enter a verification code every time I log in?
No, you will only need to enter a phone verification code during the initial registration process when you link your account to a valid phone number. However, please note that you may be prompted for a verification code if you wish to update or change your phone number in the future.
Can I use a landline number for phone verification?
Phone verification is limited to valid mobile numbers. The use of landline numbers is not supported.
How can I change or update my registered phone number?
If you need to update your registered phone number, please contact our customer support team for assistance.
How long does it take to receive a verification code?
After entering your phone number and clicking the "Send A Code" button, you should receive your 6-digit verification code within seconds. In rare cases, it may take longer, and the timing may also be affected by your network coverage.
What should I do if I haven't received the verification code?
If you have not received your verification code, you can generate a new one by clicking on the "Resend Code" option.
I received a verification code even though I didn't request one.
If you did not initiate this request, it is possible that someone has attempted to access your account. This could happen if someone is trying to log into your account or if there was a typo in their email address that is similar to yours. If you are unsure, we recommend enhancing your account security by changing your password and checking for any unauthorized activity. If you need further assistance, please contact us for support.
Why am I getting an error message saying "Your code has expired"?
The verification code has a limited validity period from the time it is generated. If your code has expired, you can request a new one by clicking on the "Resend Code" option.
Why am I getting an error message saying "Invalid code"?
This error message means that the verification code you entered to confirm your phone number is incorrect. Please make sure you are entering the most recent code received via SMS. If you have requested a new code, previous codes will no longer be valid.
Why am I getting an error message saying "We failed to verify this number. Please try again"?
This error may be caused by one of the following factors:
Why am I getting an error message saying "You have exceeded the maximum allowed attempts"?
This means that you have made five or more unsuccessful login attempts with an incorrect verification code. As a security measure, you will need to wait for 10 minutes before requesting a new code.
Can someone else use my verification code?
The verification code you receive is unique to you and should not be shared with anyone else. It is meant to be used only by you for the purpose of verifying your phone number.