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VIP Monthly Bonus FAQs

Everything you need to know about your VIP Monthly Bonus—how it works, when to expect it, and what affects your eligibility.

1. What is the VIP Monthly Bonus?

The VIP Monthly Bonus is a recurring reward based on your current VIP Tier. It includes a combination of CrownCoins (CC) and Sweeps Coins (SC), with higher tiers receiving higher rewards.


2. When will I receive my VIP Monthly Bonus?

Your VIP Monthly Bonus becomes available 31 days after you advance to a new VIP Tier.

Once available, it will automatically appear on your account the next time you log in.


3. Where can I check and how long do I have to claim my VIP Monthly Bonus?

You can check the timer for your next VIP Monthly Bonus by going to My Account.

Once your Monthly Bonus becomes available, you can claim it until the day before your next Monthly Bonus becomes available.


4. What happens to my VIP Monthly Bonus if I level up?

If you advance to a new tier before your scheduled VIP Monthly Bonus is credited, the bonus from your previous tier will not be issued.

Instead, a Level-Up Bonus is provided when you move to a higher tier, and your next VIP Monthly Bonus will follow your new tier's timeline.


5. Why didn't I receive my VIP Monthly Bonus?

If you recently leveled up, your VIP Monthly Bonus may have been rescheduled to align with your new tier's timeline.

VIP Monthly Bonuses become available 31 days after each tier advancement.

You can check My Account to view the timer for your next Monthly Bonus.


Need More Help?

If you still have questions or believe you may have missed a reward, feel free to create a support ticket. We're happy to review it for you! 🧡

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