Troubleshooting Document Upload Issues
Are you having trouble uploading documents on our website? Don't worry, you're not alone. Various factors can contribute to these issues, with the most frequent being the browser and device you're using.
Regrettably, not every device or web browser is compatible with document uploads through our website as part of the verification procedure. This can be frustrating, but there are some steps you can take to ensure a smooth upload process.
Recommended Browsers for Desktop or Laptop Users
For desktop or laptop users, we recommend using one of the following browsers:
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Internet Explorer
Microsoft Edge.
These browsers are known to work well with our website and have the necessary features to support document uploads.
Recommended Browsers for Mobile Device Users
If you're using a smartphone or tablet, we recommend using one of the following browsers:
Google Chrome
Samsung Internet
Apple Safari
These browsers have been tested and proven to work well with our website on mobile devices.
Still experiencing issues?
If you continue to face difficulties after adhering to the above guidelines, please reach out to our Customer Support team for further assistance. Our team is available 24/7 and will be happy to help you troubleshoot any issues you may be experiencing.