Prize Redemption Process and Statuses

Thank you for choosing our platform for your prize redemption needs. We understand that receiving your rewards in a timely and efficient manner is important to you. That's why we have created a simple and transparent process for prize redemption, with clear statuses to keep you informed every step of the way.

Please take note of the following process and statuses of Prize Redemption:

Initially, a new prize redemption request will be in "Pending" status. This means that our team is reviewing your request and verifying the necessary information. Once it gets approved, the status will change to "Approved."

It typically takes 1-2 days for us to review and approve your request. During this time, you can track the status of your request in your account dashboard.

While your prize redemption request is awaiting approval, you have the option to cancel it. However, once it's approved, this cancellation option will no longer be available. This is to ensure that the redemption process is not disrupted and your rewards are delivered to you as quickly as possible.

Once the redemption request is Approved, it will require 1-3 business days for the funds to be deposited into your account. The exact time frame may vary depending on the payment service provider. Rest assured, we work with trusted and reliable partners to ensure that your rewards are delivered to you securely and on time.

You will receive email notifications when your request is approved.

We hope this article has provided you with a better understanding of our prize redemption process and statuses. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are always happy to assist you in any way we can.

Thank you for choosing our platform for your prize redemption needs. We appreciate your support and look forward to continuing to provide you with a seamless and rewarding experience.