Haven’t Received Your Coins?
We’re sorry to hear that you haven’t received your coins after making a purchase. Before contacting us, here are some steps to ensure everything is in order:
Check the Offer Details: Verify that the offer you purchased includes the coins you were expecting. Some offers may not include specific coin types, such as Sweeps Coins. This is common with lower-end packages that may only include Crown Coins.
Review Your “Funds History”: Navigate to your account’s “Funds History” section to review the details of your purchase. This can help confirm what was included in the offer.
Need Help?
If everything seems correct but your coins still haven’t arrived, please contact our Support team. They’ll immediately step in to assist with any purchase issue and ensure it is resolved as quickly as possible.