How to Use the Automated Check:
Go to My Account.
Tap Support, then select Send a Message.
Select Bonuses from the menu.
Choose Complimentary Coins.
Tap Check Availability.
Crownie will instantly scan your account for any available Free Coins and deliver them directly via a pop-up notification.
What if I don't see the pop-up?
If Crownie finds coins but the pop-up doesn't appear immediately, please follow these steps:
App Users: Log out of the app and log back in.
Browser Users: Refresh your current page.
Important Note
The automated check performed by Crownie is the exact same tool used by our Customer Support team. There is no need to send a separate message or request to speak to an agent for a balance check—Crownie provides the most up-to-date information available for your account.