If you've encountered a technical glitch while using Free Plays—such as a lost connection, app crash, or accidental closing of the app—don't worry!
Our Fail-Free Guarantee
Our game mechanism ensures that your Free Plays will be completed regardless of interruptions. Any Crown Coins or Sweeps Coins you've won will be automatically added to your balance accordingly.
Troubleshooting Frequent Interruptions
If you frequently experience game freezes or loading issues, please try these steps to improve your experience:
Check Your Connection: Run an internet speed test to ensure you have a stable connection.
Clear Browser Cache: Clear your web browser's cache to remove temporary files that may cause lags.
Update Your System: Ensure your drivers and operating system are up to date to fix compatibility issues.
Manage Resources: Close other applications to prevent software conflicts and free up system resources.
Power Settings: Set your device's power management to "High Performance".
Check for Overheating: Inspect your device components; overheating can lead to crashes and system lockups.
Security Scans: Scan for malware, but avoid running an active antivirus scanner while playing, as it may interfere with the game.