If you've encountered an untimely technical glitch while using Free Plays in any of our social games, such as losing connection, app crashes, freezes, or accidentally closing the app, don't worry!
Our game's mechanism ensures that your Free Plays will be completed, regardless of interruptions. Any Crown Coins or Sweeps Coins you've won will be added to your balance accordingly.
Please do not hesitate to reach out to our dedicated support team if you have any questions or concerns about your gaming experience. We are here to assist you and ensure that your gaming experience remains smooth and enjoyable.
If you frequently experience game interruptions, try the following troubleshooting steps:
Run an internet speed test an ensure you have a stable internet connection
Clear your web browser's cache.
Update your drivers and operating system to fix compatibility issues
Close other applications to prevent software conflicts and free up resources
Check your power management settings and ensure they're set to High Performance
Overheating may lead to performance problems, game crashes, and complete computer lockups; inspect components for overheating
Scan for malware
Avoid running an antivirus scanner while playing the game
If the issue persists, please contact our Customer Support.