How to Take a Screenshot
The steps for taking a screenshot depend on your device. Follow the instructions below for your operating system.
Desktop & Laptop
Windows
Capture the entire screen
Press Windows + Print Screen (PrtScn).
Your screenshot will be saved automatically in Pictures > Screenshots.
Capture part of the screen
Press Windows + Shift + S.
Select the area you want to capture.
The screenshot is copied to your clipboard, and you can click the preview notification to save or edit it.
Copy the entire screen
Press Print Screen (PrtScn).
Paste it into an app like Paint, Word, or an email using Ctrl + V.
Mac
Capture the entire screen
Press Shift + Command (⌘) + 3.
Capture part of the screen
Press Shift + Command (⌘) + 4, then drag to select the area.
Open the Screenshot toolbar
Press Shift + Command (⌘) + 5 to access additional screenshot and screen recording options.
Note: By default, screenshots are saved to your Desktop.
Mobile Devices
iPhone & iPad
Devices with Face ID
Press the Side button and Volume Up button at the same time, then quickly release both.
Devices with a Home button
Press the Home button and the Side (or Top) button at the same time, then quickly release both.
Note: Screenshots are saved in the Photos app.
Android
Most Android devices
Press the Power and Volume Down buttons at the same time, then quickly release them.
Alternative method
On some devices, press and hold the Power button, then tap Screenshot if the option appears.
Note: Screenshots are usually saved in the Photos, Gallery, or Screenshots folder, depending on your device.
Security Reminder
Before sharing a screenshot with Support, make sure it does not display sensitive information, such as:
passwords
CVV or security codes
full card numbers
other sensitive account or payment information
If sensitive information is visible, crop or cover it before sharing the screenshot.
💡 Tip: Screenshot steps may vary slightly depending on your device model and operating system version. If these steps don't work, search online using your device model and the keywords "how to take a screenshot."